Workspace overview
Manage the AD Demo knowledge workspace and its marketplace loop: gaps become paid expert requests, experts answer, reviewers approve, and verified knowledge improves search and coverage.
Marketplace loop
KV is built around one operational loop: identify a product knowledge gap, create a paid expert request, match the right trade expert, capture the field answer, approve it, pay the expert, and make the verified answer searchable.
Paid requests now
Open
Matched
Approved
24 requests
QueueAnswersSearch528 answers
ReadyGapsCoverage73% avg
ReviewExpertsMarketplace104 active
PayingImpactResults184 hrs
Updated48 plumbers, 31 HVAC techs, 16 electricians, and 9 pipefitters seeded in the demo marketplace.
312 paid answers completed with a $42 average answer payout and $150 interview payout.
Average time to matched expert is 2.4 hours for high-priority product questions.
Work queue
Answer ready with 38 citations and two expert checks.
Usage is high, but expert verification is still missing.
Product coverage is below target for field troubleshooting.